Refund and Return Policy

For Customers (Customer App)

• Refund Eligibility: Only defective, spoiled, or missing items reported within 24 hours of delivery.

• Return Policy: Due to the perishable nature of the products, returns are not generally accepted unless previously approved.

• Process: Email support@marchegro.com with your order ID and issue details. Approved refunds will be processed within 7 business days.

For Delivery Partners (Delivery App)

• Delivery partners are not liable for refunds unless deliberate negligence or violation of protocol is proven.

• Misdeliveries must be reported immediately for resolution.

• Any disputes will be resolved on a case-by-case basis.